Terms and Conditions


Prices are quoted in pounds sterling and orders are accepted at prices ruling at date of dispatch. Prices are liable to change without notice. Where chargeable, Value Added Tax will be charged at the rate applicable at the date the Goods are dispatched. Errors and omissions excepted.
Where a price per unit has been quoted and the Buyer requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.
In the event of termination, variation or suspension of a contract on the Buyer’s instruction or by lack of instruction, the contract price will be adjusted to reflect the additional costs incurred by the Company.

New Accounts

Prospective buyers wishing to open a credit account are requested to complete and sign an Application for Credit Account form.
The Proprietor(s), Partner(s) or an authorised employee (if a Limited Company), must sign the application form. Until an application form has been received and a credit account is approved (in writing) orders will not be accepted until cleared funds have been received.
New accounts will be activated with a one off ProForma invoice.

Settlement Terms

Unless otherwise agreed in writing, all accounts are to be paid in full by the last working day of the month following the month in which delivery of the Goods takes place. The Company, at its discretion, reserves the right to charge interest on accounts outstanding beyond the time specified in this condition. The rate of interest will be 2.5% per month over Barclays Bank base rate on all accounts not settled within the Company terms or as shown on invoice.

Risk & Title

Risk shall pass to the Customer when the Goods are delivered. Title in the Goods shall pass to the Customer when full payment has been made. The Buyer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or where the Buyer’s right to possession has terminated, to recover them.


Goods supplied will be within the usual commercial limits for any physical or chemical or other properties, but such properties shall not be construed in any way whatsoever as a warranty and no warranty shall be implied as to the fitness or suitability of the Goods for any particular purpose.
As Richard Carter Ltd has a policy of continual product enhancement, we reserve the right to alter specifications without notice. Errors and omissions excepted.


Orders may only be accepted in multiples of standard packs to simplify packing and dispatch. All Goods are consigned in non-returnable packs.

Damage in Transit and Shortages

All consignments must be checked for shortages or damage and any discrepancies clearly signed for as such. Any claim for shortage, loss or damage must be made in writing to the Company within 3 days of delivery.

Returns & Exclusions

Goods supplied with any order cannot be returned without the Sellers written consent and may be subject to a minimum 10% handling charge. All complaints must specify the date of purchase and Invoice number and will only be repaired, exchanged or credited, solely at the discretion of Richard Carter Ltd, providing the Goods have been subject to normal and proper use.

Deliveries & Booking Procedures

Delivery dates (if any) given by the Company are given in good faith to indicate estimated delivery times but will not amount to any contractual obligation to deliver at the times stated.
Upon dispatch, standard delivery times are by 2-day carrier for pallet and next-day for parcel consignments. Customers requiring special or pre-booked deliveries will be charged extra. Rates available on request.