About Us

This website is owned and operated by Richard Carter Ltd whose registered address is: Neiley Works, 72 New Mill Road, Brockholes, Huddersfield, HD9 6QQ. Registration number 00106624 registered in England. VAT number GB183360857.

Making a Contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

Status of Terms

We agree to provide you the buyer with, wherever possible, accurate information allowing for an informed and truthful purchase.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We maintain the right to suspend or terminate the agreement and cease supply.

Privacy Policy

All of the information that we collect is done so lawfully and will be used in accordance with the Data Protection Act 1998 for order completion and account processing activities only. We will never pass your details to other parties without your consent.

Placing an Order

By placing an order you agree to purchase a product(s) subject to our terms and conditions. We accept the following credit and debit cards, Visa, MasterCard, Switch, Maestro, Visa Electron and Solo. We also accept PayPal payments and in certain circumstances other payment methods will be accepted by special request.

Goods will only be despatched once we have ascertained that there are suitable funds to fulfill the transaction.

Cancelling / Amending of Orders

You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery.

All refunds for cancelled orders will be completed within 5 working days of cancellation if done so before despatch, or 30 days from the return of cancelled goods.

If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.

If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

You can amend or cancel your orders by emailing: sales.desk@richardcarterltd.co.uk. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.

Returns Policy

If you are not entirely satisfied with your purchase you are entitled to return any goods to our office address for any reason within 30 calendar days of receipt of your order.

If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement.

Unfortunately items which are made to your specific requirement or personalised are non-refundable, as they can’t be resold due to the bespoke element.

If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.

We will not refund the cost of postage for any items returned via your own methods.

Delivery Charges / times

Due to the complex weight and dimensions of our goods, the delivery charge is calculated on the weight and dimensions of each product.

With the exception of a small number of remote areas including the Scottish Highlands, Northern Ireland and off shore deliveries, there may be a delivery surcharge. If this is the case, we shall contact you with the surcharge information and you can pay the additional fee or cancel your order.

All delivery charges will be added to the cost of the order during the checkout process. This will be made clear prior to entry of payment details and be seen in the mini cart whilst shopping. The mini cart is displayed on the top right of the screen.

Please be aware that we are unable to specify or arrange for an absolute guaranteed delivery date for a parcel. Dispatch times may vary to those stated according to availability, and any representations made to delivery times are limited to mainland UK and may be subject to any delays. We will not be held accountable for any delays in delivery as a result of postal delays or force majeure.

We offer customers the opportunity to make additional delivery requests/arrangements, however these requests fall to the driver to decide whether it is safe to do so at the time. Some items, particularly those of a higher value must be signed for, as such, it is not always possible to accommodate these requests.

Damages & Shortages

Where possible please ensure that the content of order is thoroughly checked on receipt.

It is important that all orders are checked on delivery and that any damage or shortages are reported as soon as possible, ideally within 7 working days of receipt of delivery, It is best to contact us by telephone. On 01484 666806 and state the purchase was via the web shop. If you choose to notify us by email then please ensure that we have acknowledged the message as we cannot be held responsible for the non delivery of an email.

If for any reason you are unable to check the contents of your order on delivery please sign for the goods stating that they have not been checked. Unfortunately, once the 7 days have elapsed our couriers insurance is not valid and consequently claims cannot be made. Therefore if we are notified of damaged goods outside of the period we may not be in a position to offer a replacement item or credit.

Where goods have been damaged in transit we will arrange for an exchange at our own cost. Where applicable, we may ask for photographic evidence of the goods and packaging to verify the damage. We always require for the return of the damage before the despatch of the replacement goods. We will not refund any postage costs for any items returned via your own methods.

Characteristics of Goods / Content of Site

Where possible every item on http://www.richardcarterltd.co.uk will be accompanied with an appropriate and accurate description and a representative image.

In some instances the product may vary slightly from the image shown on the website. Reasons include but are not limited to the manufacturer updating or improving the appearance of the packaging or product without informing us, possible natural variations in colour, and the conditions at the time of photography and the setup and model of your monitor.

Complaints

We endeavour to offer the best possible customer service. In the unlikely event that you have a complaint we operate a complaint handling procedure to resolve any disputes once they first arise. Please contact us with any complaints or comments that you may have by email at sales.desk@richardcarterltd.co.uk or by phone on 01484 666806

Need Help, Further Questions

We are committed to customer satisfaction so if you have any further questions send them to sales.desk@richardcarterltd.co.uk where we will endeavour to respond within 24hrs. Alternately, please call our customer service team on 01484 666806 with any enquiries.

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